Non receipt Newsetters

Discussion in Technical Forum started by Alan Scott, Sep 19, 2019
AS
Alan Scott
  website
To Tribalpages Support

I have sent three or four messages during the past two months or more, via the link to TP Support in the tree edit section. No reply. Therefore, this time, I have tried writing in "Forum" in the hope that I will get some action.

I have not been receiving Newsletters to the "outlook.com" email address which I use for the two trees I have in Tribalpages. Same email address I have used for 2-3 years and my system has not been altered either. No Newsletters to this email address since approximately early August. They are not going into junk mail. All other mail to this email address appears to me coming through OK. That inclueds non Newsletter emails from Tribalpages. Also others family members I have contacted have been receiving their Newsletters. Does not appear to be a problem there.

As a test I sent my wife an invitation to be a tree member. I gave her a gmail.com email that I also have. An invitation came through for my wife (headed with my name) as did the next Newsletter. I just sent myself an invitation to be an administator using the "outlook address" and the invite has come through but I will have to wait another two weeks to see if I get a Newsletter from this invitation. Probably not as while I got the email invite I don't show up more than once in my "edit" list of invitations other than for my wife's invitation.

There is no reason, that I can see, why I should not be receiving my normal Newsletter and I am hoping that you will look into this. While family members I contacted have reveived Newsletters it still makes me wonder if the system is working as it should. In my Newsletter edit section everything is in order. Just not receiving the actual Newsletters to my "Outlook.com" address. I am not over concerned for myself as I do have access to my Newsletter from the "edit" section. However if one address is a problem for the system it makes me wonder if there are more persons missing out on their Newsletters. ?. Or, is there a problem with your Newsletters through "Outlook,com" ?.

Tribalpages Support, please check this out and relpy.

TribalPages.com
TPSupport
We are not sure why you did not receive today's newsletter. Our logs indicate that it did get sent to the outlook address. We are investigating. We have sent you a test email. Please respond to the email when you receive it.
AS
Alan Scott
  website
We are not sure why you did not receive today's newsletter. Our logs indicate that it did get sent to the outlook address. We are investigating. We have sent you a test email. Please respond to the email when you receive it.
Test message received sent from alert@tribalpages.com.

Don't the Newsletters come from mailto:newsletter@tribalpages.com

AS
Alan Scott
We are not sure why you did not receive today's newsletter. Our logs indicate that it did get sent to the outlook address. We are investigating. We have sent you a test email. Please respond to the email when you receive it.
Hi Tribalpages Support. Once again I did not get todays newsletter for my Cott to Scott tree but the copy to my wife via our other email adress did arrive.

However I have run into problems and sent you a separate email about this. At present I am logged out of my site and need your assistance. See my other email sent seperately and not through Forum.. Please action that. Best I revert to my original email address even if I don't get my copy of the Newsletters.

Thanks.

Alan S

AS
Alan Scott
  website
Hi Tribalpages Support. Once again I did not get todays newsletter for my Cott to Scott tree but the copy to my wife via our other email adress did arrive. However I have run into problems and sent you more ...
a separate email about this. At present I am logged out of my site and need your assistance. See my other email sent seperately and not through Forum.. Please action that. Best I revert to my original email address even if I don't get my copy of the Newsletters. Thanks. Alan
Since fixed. Thanks TP.