Replies to queries still Not Posted WHY?

Discussion in Technical Forum started by Linda May Rumble, Jul 21, 1:22 PM
LR
Linda May Rumble
I sent replies to a number of the queries posted by Members about 3 WEEKS AGO and they have still NOT been posted!

It is diabolical that you at Tribal Pages fail to answer our queries and technical problems - but to not send answers to Members that are needing help is outrageous and neglectful.

As we all pay our annual subscriptions it seems you lot are spending the money on one continuous holiday as you shirk your responsibilities, ignore our right to reply and fail to fulfil your responsibilities.

I suppose in line with your usual policy, you will fail to post this message of complaint as well.

S
Sandy
  website
Things like messages, comments, and answers never needed to be approved before. You typed and bingo, there it was and people were great about helping each other. When did this change occur? Very disappointing.

If we don't have a supportive staff, or active membership it seems to put our membership here in a different light. I've always like the format of how the trees appear here vs elsewhere, but may be comparing prices and other features on other websites.

AS
Alan Scott
  website
Things like messages, comments, and answers never needed to be approved before. You typed and bingo, there it was and people were great about helping each other. When did this change occur? Very more ...
disappointing. If we don't have a supportive staff, or active membership it seems to put our membership here in a different light. I've always like the format of how the trees appear here vs elsewhere, but may be comparing prices and other features on other websites
Tribalpages Support (??) were never great at assisting members. Usually help was from Les and other members. Now, help seems to be totally non existent. How long will they survive like this ?.,
LR
Linda May Rumble
  website
Tribalpages Support (??) were never great at assisting members. Usually help was from Les and other members. Now, help seems to be totally non existent. How long will they survive like this ?.,
Well Alan, I only received your message 4 hours ago on 10th August 2021 - yet I see you posted it two weeks ago on 29th July. Why are our messages held up - it is ridiculous and completely unnecessary.

On sending this message to you I know I will get a message from TP saying that it will take a few hours to authorise it being posted... but I wonder how many days or weeks it will take? Time will tell.

The problem is that the vibrant community, that used to help one another here, cannot operate without support.

The only messages that arrive promptly are ones demanding payment - maybe we should withhold our cash until we get better support?

S
Sandy
  website
Tribalpages Support (??) were never great at assisting members. Usually help was from Les and other members. Now, help seems to be totally non existent. How long will they survive like this ?.,
Les, yes I well remember him. I guess I thought he was tribal support because he was always so well informed and helped so many people.

The lack of support is sad and frustrating. I've spent so much time here of late, updating gedcom's weekly and adding pictures galore and doing all the linking. It's time consuming, but am beginning to wonder if I'm wasting my time.

I don't like the format of ancestry trees; though I do use ancestry for research; and I really dislike that once you load a tree to the Mormon site, you can not delete it.

Need to check my dates here for renewal, so I'm prepared I guess.

LW
Larry Whitsell
  website
Tribalpages Support (??) were never great at assisting members. Usually help was from Les and other members. Now, help seems to be totally non existent. How long will they survive like this ?.,
Not long. I ma about ready to close down the account
LW
Leigh Winn
Tribalpages Support (??) were never great at assisting members. Usually help was from Les and other members. Now, help seems to be totally non existent. How long will they survive like this ?.,
Have to agree this site is now BS. They allow misinformation to be published, never respond to any requests for support and is total BS because of the cra* that is allowed to be put up that wouldn't even pass a genealogy credibility fact check. I for one am deleting everything off here. The site is neither secure nor reliable for this type of data.
LR
Linda May Rumble
  website
Things like messages, comments, and answers never needed to be approved before. You typed and bingo, there it was and people were great about helping each other. When did this change occur? Very more ...
disappointing. If we don't have a supportive staff, or active membership it seems to put our membership here in a different light. I've always like the format of how the trees appear here vs elsewhere, but may be comparing prices and other features on other websites
It is 10th August 2021 and I have today received your response Sandy - yet I see now that it was posted two weeks ago on 28th July!

It is absolutely outrageous that messages and comments are delayed in this way.

Like you, I've always preferred the Tribal Pages appearance of Trees & information, but maybe we should all withhold payment until Tribal Pages sort out their support system - or simply walk away.