WHY NO CUSTOMER SUPPORT???

Discussion in Technical Forum started by Linda May Rumble, Aug 10, 2:50 AM
LR
Linda May Rumble
  website
I have been a Member for over 20 years and have paid for a DELUXE Family Tree (expires 10 Feb 2022) since we had that option - so the word limit for individual notes should be 8000, but my website is losing precious information from my relatives profiles - information that I added years ago is suddenly being cut short.

I HAVE BEEN WAITING FOR A REPLY FROM TECHNICAL SUPPORT ABOUT THIS ISSUE FOR 2 MONTHS!

Eg. The individual notes of Valerie Elsie Sargent b. 7-4-24 d. 24-7-89 total 835 words or 4928 characters - that is less than 10.5% of the words that should be allowed - well under the 8000 words allowed!

She was my 'Mum' - she looked after me from 3 months old in my parent's absence and the last verse of a Poem I wrote when my 'Mum' died is now missing from her profile notes.

Sadly a family member who is now deceased added another verse onto the end of this poem that has also been deleted... AND I have NO COPY of that - so if the info cannot be restored - those precious words will be lost forever.

I tried to add the words of that last verse that I composed, but there seems to be a block on any more than 835 words.

Can you restore all this lost information or is it lost forever?

PLEASE ADD THESE WORDS (& html) AT THE END

(AFTER 'we'd have a chat and a cup of tea')

" Come on Lind " I'd hear you say

"Cheer up - Life's not so bad today"

and now you're gone, and I'm still here

I love you so much Mother dear. </center></b>

The only reason I opened my Mum's (Valerie Elsie Sargent) profile was that I noticed a small spelling mistake - I cannot even remember were that was now - I feel so distressed about this!

Obviously with over 25,000 profiles I cannot check them all and if any other info or research notes are missing from other profiles - I doubt that I have notes elsewhere to recover it.

PLEASE DO SOMETHING TO RESTORE THE MISSING INFORMATION ON ALL PROFILES ON MY WEBSITE ASAP.

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